Returns & Refunds Policy
At Vakoda, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent returns process.
Please read this policy carefully before requesting a return.
Return Window
You may request a return within 14 days of receiving your order.
Once your return request has been approved, the item must be shipped back within 7 days using the return instructions provided by our Customer Support team.
To start a return, please contact us first at:
Please do not send any item back before receiving return authorization and instructions from our team.
Return Eligibility
To qualify for a return, the item should be returned in suitable condition.
Whenever possible, please include:
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Original product packaging
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All included accessories
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User manuals and printed materials
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Order information or proof of purchase
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Any protective packaging originally supplied with the item
The item must not be:
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Intentionally damaged or damaged through misuse
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Modified, repaired, or disassembled without authorization
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Returned with missing essential parts or accessories
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Used beyond what is reasonably necessary for inspection or testing
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Packed in a manner that could result in damage during return shipping
If the returned item is damaged, incomplete, or shows signs of use beyond normal inspection, the refund amount may be reduced accordingly.
Change-of-Mind Returns
If you're returning an item because you've changed your mind, ordered the wrong product, or no longer need it:
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Return shipping costs are the customer's responsibility.
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Please package the item securely for transit.
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We recommend using a tracked shipping service.
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Keep your shipping receipt and tracking number until your return has been completed.
Vakoda is not responsible for return shipments that are lost, delayed, or damaged due to incorrect shipping information, lack of tracking, or failure to follow the return instructions provided by our Customer Support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include:
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Your order number
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A clear description of the issue
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Photos or videos showing the problem
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Photos of the packaging if it arrived damaged
Depending on the situation, we may provide:
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Troubleshooting assistance
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Replacement parts or accessories
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A replacement item
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A full or partial refund
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Return instructions, if the item needs to be sent back
If we confirm that the issue was caused by a product defect, shipping damage, or an error on our part, we'll provide an appropriate solution based on the circumstances and your applicable consumer rights.
How to Request a Return
Before sending anything back, please email us at:
Please include the following information:
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Your order number
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Your full name
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The email address used to place the order
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The delivery address
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The reason for the return
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Photos or videos, if the item is damaged, defective, or incorrect
After reviewing your request, our Customer Support team will confirm whether your return has been approved and provide the correct return instructions.
Packaging Your Return
Please package your return carefully to help prevent damage during transit.
We recommend that you:
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Use the original packaging whenever possible
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Place all accessories securely inside the package
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Remove or cover any old shipping labels
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Use sufficient protective material to prevent movement during shipping
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Attach any return label or return information provided by our team
You are responsible for ensuring that the returned item is packaged safely.
If the item is damaged during return shipping due to inadequate packaging, the refund amount may be reduced.
Sending Your Return
Once your return has been approved, please follow the instructions provided by our Customer Support team.
When shipping your return:
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Use only the return address provided by our team
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Do not send the package to the original shipping address unless instructed
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Use a tracked shipping service whenever possible
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Keep your proof of shipment and tracking number
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Provide the tracking information if requested
Returns sent without prior authorization may be delayed, refused, or deemed ineligible for a refund.
Refunds
Once we receive your returned item, we'll inspect it and notify you of the outcome.
If your return is approved, your refund will be issued to the original payment method whenever possible.
Approved refunds are typically processed within 5 business days after the returned item has been received and inspected.
Please note:
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Your bank or payment provider may require additional time to post the refund to your account.
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Original shipping charges, if any, are generally non-refundable unless required by applicable law.
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Refund deductions may apply if the returned item is damaged, incomplete, or shows signs of misuse beyond normal inspection.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We'll do our best to assist if your order has not yet been processed or shipped.
Because orders are processed quickly, cancellations may no longer be possible once an order has been dispatched. If your order has already shipped, you may request a return after receiving the package.
Exchanges
We cannot guarantee direct exchanges for every order.
If you need a different item, replacement part, or assistance with an incorrect or defective product, please contact us at:
Our Customer Support team will recommend the most appropriate solution based on your situation.
Non-Returnable Situations
A return request may be declined, or the refund amount may be reduced if:
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The return request is submitted after the 14-day return period
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The item is returned without prior authorization
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Essential parts or accessories are missing
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The item has been damaged through misuse or improper handling
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The item has been modified, repaired, or disassembled without authorization
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The return shipment is lost due to the use of an incorrect or untracked shipping method
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The item is returned in a condition that prevents proper inspection or resale
Nothing in this policy affects any mandatory consumer rights that apply under the laws of your country or region.
Taxes, Duties, and Shipping Charges
The total shown at checkout includes any applicable charges that are clearly stated on our website.
Where indicated, this may include applicable taxes, standard shipping fees, import duties, or customs-related charges.
You should not be required to pay additional delivery-related fees to receive your order unless otherwise stated during checkout.
If you're returning an item, please follow the return instructions provided by our Customer Support team to help avoid unnecessary delays or customs issues.
Need Help?
If you have any questions about returns, refunds, damaged items, exchanges, order cancellations, or after-sales support, please contact us at:
To help us assist you as quickly as possible, please include your order number and a brief description of your request.